The board never goes dark.
Ride-hailing support does not observe your working hours. Bookings, driver problems, fare disputes and lost phones arrive at 3am in a city eight time zones away. Akontec allocates a live international mobility desk to your company and crews it with trained virtual agents that never hand over a shift. You supply one supervisor.
| What is waiting | Where it sits | Who clears it |
|---|---|---|
| Booking amendment | Live Dispatch | Crew, supervised |
| Driver app fault | Support Center | Crew drafts, you release |
| Fare disputed | Fare Engine | Crew drafts, you release |
| Refund above ceiling | Refunds | Named approval |
| Trip flagged | Live Dispatch | Your rota, immediately |
Illustrative rendering. No client or rider data shown.
Every other process can wait until morning. This one cannot.
An eCommerce ticket at 3am is a ticket at 9am. A rider stranded at 3am is a different thing entirely, and the operator knows it. Mobility support is judged almost entirely on the hours nobody wants to staff.
That is why the conventional model is brutal here. Round-the-clock cover across three shifts, weekend and holiday premiums, a night team running at fifteen per cent utilisation because the volume is not there — but the one call that does arrive cannot wait. Then attrition takes your trained night staff, and you rebuild.
A virtual crew has no shift pattern to defend. 03:00 costs what 15:00 costs. The volume that does arrive is answered at the same depth as the lunchtime peak, and nothing is deferred to a morning handover.
The exception, deliberately: anything touching rider or driver safety goes to a human immediately, at any hour. That is not a fallback. It is the first rule the crew is built around.
Six streams, live around the clock.
Booking & dispatch
Ride requests arriving by phone, app and web. Amendments, cancellations, scheduled pickups, allocation queries and ETA chasing when a car is not moving.
Driver support
App and device problems, document expiry, trip and earnings queries, cancellation disputes, shift and incentive questions. Drivers are the customer here as much as riders are.
Rider support
Pre-ride questions, in-ride issues, lost property, service complaints and refund requests across app, chat, email and voice.
Driver onboarding
Licence, insurance, permit and vehicle documents collected, checked for expiry and completeness, and chased until the driver is activated.
Fare & payments
Fare disputes, surge queries, toll and waiting-time adjustments, driver payout and wallet questions, settlement reconciliation.
Safety & incidents
Trip anomalies, SOS reports, accident notifications, harassment and conduct complaints. Triaged in seconds, handed to a human immediately, always.
Full scope, exclusions, volume bands and the service standard are in the brief. Follow the trace of one booking through all six on ride flow.
What a 24/7 mobility desk costs on seats.
Price it the way you would price any round-the-clock international campaign. Standard-band volume needs roughly twenty-six productive agents once three shifts, weekend cover and supervision are real.
| Line | Conventional seat model | AI CallTaxiOps |
|---|---|---|
| Productive headcount | 24–28 agents across three shifts | 1 supervisor |
| Night and weekend premium | Paid on every hour, every week | None |
| Supervision & quality | 3 TLs, 1 QA, part trainer | Your existing TL |
| Floor, telephony, seats | 28 seats, dialler, international lines | Provisioned by Akontec |
| Ramp to full production | 50–70 days including hiring | 18 days |
| 3am utilisation | Roughly 15% — and paid at 100% | Irrelevant — cost is not per hour staffed |
| Attrition on night staff | The highest on any campaign | None on the crew |
| Capital at risk to start | Seats, telephony, hiring, ramp salaries | ₹3,50,000 one-time |
Safety is never automated. Not at 3am, not ever.
Every other guardrail on this site is a threshold. This one is absolute, and it is enforced in the action handler rather than written in an instruction.
- Never resolve, close or reply to a safety, SOS or incident report — triage and hand to a human within seconds, at any hour
- Never contact emergency services, and never advise a rider or driver not to
- Never deactivate or reinstate a driver account
- Never approve a fare adjustment or goodwill credit above $25 without a named human approval
- Never share a rider's contact details with a driver, or a driver's with a rider
- Never accept, deny or comment on an insurance or injury claim
- Never send a message referencing legal action or law enforcement
- Every decision logged with its inputs, append-only, retained 24 months
What you keep, not what you bill.
The desk bills in USD against a published unit card. Every running cost you carry is on the page and already deducted from the income figure.
| Position at standard band | Monthly | Note |
|---|---|---|
| Gross payout to your company | $1,913 · ₹1,81,800 | Volume-linked, at ₹95/USD planning basis |
| Platform & board licence | − ₹12,000 | Fixed |
| Workspace VPS | − ₹6,500 | Fixed |
| AI consumption, prepaid | − ₹24,000 | Varies with volume |
| International telephony & DIDs | − ₹8,500 | Usage-linked |
| Compliance & audit retention | − ₹7,000 | Fixed — higher here, safety logs |
| Your income, after everything | ₹1,24,000 | Meter recovered in month 4 |
- You run a registered BPO or ITES company with GST and can sign a service agreement
- You have one experienced team leader who can carry an escalation at odd hours
- You want an international, USD-linked line without building a night floor
- You are comfortable with volume-linked revenue rather than a fixed per-seat invoice
- You can carry two months of running cost while allocation ramps
- You want passive income with nobody watching the board
- You want a fixed monthly figure regardless of delivered volume
- You expect to bring your own mobility clients — allocation comes from Akontec
- You are not willing to be reachable when a safety escalation lands out of hours
- You need the setup back inside two months
Fifteen minutes on a live board beats every page here.
A ride-along with an Akontec delivery manager: the queue moving, the crew working, the review lane, and a safety flag being refused and escalated in front of you.